Ecosmart Riders offers a unique and exclusive after-sales technical assistance service for all its customers. That will be extendable throughout the useful life of your e-scooter, even after the legal warranty period has ended.

Through this technical assistance service, our team will provide you with all the necessary support to perform basic maintenance operations on your e-scooter: basic maintenance and replacement of wear parts. For which we will provide you with instructions, as well as graphic support (photos and videos), in addition to offering you the option of hiring our technical service.

How to request support in case of failure, malfunction, etc?

In this case, it is essential that you first fill out the technical assistance form so that our technicians can assess the scope of your problem.

It is essential that you attach a link (Google Drive, Dropbox, etc.), with photos and videos that provide us with relevant information.

Given the mechanical simplicity of e-scooters, and the quality of our devices, in more than 90% of cases the problem can be solved by yourself by making the precise adjustments / changing parts with the help of our technical support .

In any case, you will receive a response within 48 hoursto inform you of the situation. In the meantime, please stay tuned.

Technical Assistance Form

Please don't forget to attach links to some cloud storage service (google drive, dropbox, etc) with photos and videos. If you cannot do it by this method, you can send an email to with said information, after having filled out and sent the form.